Services

3 YEAR WARRANTY for MAJOR wheels and components

At Ride FIRE we are proud of every product we make or distribute and care about every customer, which is why we offer to the original purchaser a THREE YEAR WARRANTY against manufacturing defects on our wheels.

This warranty applies only to the original owner  (excluding decals) and is not transferable to subsequent owners. Our three year warranty applies to MAJOR branded products only. Other components supplied or packaged with any other products are subject to the original equipment manufacturer’s warranty.

CRASH REPLACEMENT POLICY

We assess crash replacement applications on a strict case by case basis; however our standard procedure is to offer a replacement of the affected component at a reduced price. If your MAJOR wheels have been damaged due to a crash feel free to contact us

WARRANTY TERMS

This warranty is made void in its entirety by any modification of the wheels, or components.

This warranty is expressly limited to the repair or replacement of a defective wheel or component at the sole discretion of Ride FIRE Ltd. No other remedy is available under this warranty.

Any wheel returned under warranty must be supplied fully assembled.

Any instructions for use, maintenance and cleaning of the wheels must be followed and all usual precautions to protect the hubs and bearings from the elements must be taken at all times.

This warranty will not apply to wheels which have been improperly assembled; or mounted incorrectly within the frame.

Repainting or re-lacquering a wheel will invalidate this warranty altogether.

Ride FIRE Ltd. declines all responsibility for damages to people, animals or objects due to the use of this product.

THIS WARRANTY DOES NOT COVER THE FOLLOWING

Normal wear and tear including the results of Fatigue. Fatigue damage is a symptom of the wheel being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her wheel set.

Assembly by non-authorised personnel

Improper follow-up maintenance

Installation on incompatible framesets or bicycles

Damage or failure due to a crash, accident, misuse, abuse or neglect (including wheels used for jumping, trick riding, racing or any other non-standard use).

Labour charges for part replacement or changeover

Postage and packing costs. However, shipping any replacement will be paid by Ride FIRE Ltd.

Incidental or consequential damages suffered.

PROCEDURE

A MAJOR wheels owner who needs to make a warranty claim should contact us with the information shown in the section below.

DEFECTIVE MATERIAL REPLACEMENT

After inspection of the wheel, several options are possible.

If the problem arises from a manufacturing defect or defective material, Ride FIRE will replace it with the same model or one of similar quality. Upgrades may be possible for a consideration, please ask for details, we are happy to help.

In case of doubt regarding the problem origin, Ride FIRE will offer a 50% discount on the suggested retail price for a new wheel.

If the problem is neither caused by a manufacturing defect nor defective material, or if some of the requested information about the wheels and its owner are missing, warranty will be voided and no offer will be made. This warranty does not affect your statutory rights.

Information to be included to start any warranty claim

• Name and all contact details
• Date of purchase
• Item for warranty (model name)
• Bike (if applicable)
• Original owners certificate info or receipt
• Two digital pictures of good quality (one picture of the whole wheel and one macro shot of the problem). If pictures cannot be sent, the wheel will have to be sent in for inspection at customers expense (returns paid for by Ride FIRE Ltd.)
• Short description of the problem

Warranty claims will not be processed if any of this information is missing.